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About L&D

The subject matter described herein, relate to a series of focused and dedicated training & development activities designed to ensure the workforce of hotels, resorts and related businesses is trained, developed and motivated to perform the assigned duties with a high level of competency.

The training & development activities explained in this document have been specially designed for hotels, resorts and related businesses and would be customized to suit the workforce of individual organizations. Also the complexity of the contents of the programmes would be adjusted as per the specific requirements of individual organizations. 

In the process of developing the training & development activities, the general competency levels, cultural backgrounds, educational levels and work exposure levels of current Sri Lankan hospitality have been carefully taken in to consideration to maximize the effectiveness of training & development initiatives.

The above mentioned programmes target following competencies of professional hospitality employees

  • Understanding and adopting organizational culture
  • Managing change – Inspiring and developing teams
  • Building and maintaining relationships
  • Innovation and creativity
  • Service and customer focus
  • Technical competence
  • Creating experiences
  • Results orientation

The training programmes mentioned herein are more suitable for an ongoing operation and special plans could be drawn for pre-opening situation.

SCOPE & KEY FOCUS AREAS

Training and development activities described in this document are applicable for all three levels of the management The above mentioned programmes target following competencies of professional hospitality employees

  • Managerial level
  • Supervisory level
  • Associate level

Also the same programmes cover the functions of all the disciplines of the hospitality industry such as

  • Front office
  • Housekeeping
  • Restaurants and bars
  • Kitchen
  • Human resources
  • Finance
  • Sales and Strategic Marketing etc

All the training and development activities are focused on four key areas

  • Knowledge improvement
  • Skills development
  • Mind-set development
  • Confidence building

TRAINING DELIVERY METHODS

All the programmes conducted by Boost Hotels will be facilitated by reputed industrial professionals and subject experts with long experience in conducting training. Training methods used by Boost Hotels include,

  • Lectures
  • Presentations
  • Videos
  • Role-plays
  • Group activities
  • Case activities

PAYMENT TERMS & COPYRIGHT

All the programmes conducted by Boost Hotels will be facilitated by reputed industrial professionals and subject experts with long experience in conducting training. Training methods used by Boost Hotels include,

  • All the charges mentioned in this document are in Sri Lankan rupees.
  • The customers should undertake to settle all the charges within 10 days of invoice.
  • The Boost Hotel trainers should be provided with free of charge accommodation and food by the client during the training period. (Accommodation for long distance programmes only)
  • The client should provide the necessary tools, chemicals and alcoholic & nonalcoholic beverage items for the relevant training programmes

This document is confidential and a sole property of Boost Hotels (PVT)Ltd. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from Boost Hotels (Pvt.) Ltd.

The information furnished herein is believed to be accurate and reliable. However, no responsibility is assumed by Boost Hotels (Pvt.) Ltd for its use, or for any infringements of patents or other rights of third parties resulting from its use.