Hotel Reputation Management is a practice that includes tracking, managing and responding to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get sense of trust. On the other hand, hotels can study guest behavior and perform sentiment analysis. The data fetched from these exercises can help them in exploring the possibilities of overall business growth. Additionally, the right way of practicing hotel review management can lead hotels to enhanced brand value, more repeat guests and increased revenue.
PRODUCT FEATURES
Brings all your online reviews at one place
From OTAs and metasearch engines like Trip Advisor, to your hotel website and Google,
this online reputation management software collects all your online reviews at one place.
Thus, making your hotel review management more efficient.
Highlights the best of your hotel
This online reputation management system gives accurate evaluation of your property. So,
you identify the most and least favored services. Moreover, on receiving praise or criticism
for any of your services, it also allows you to pass on the reviews to the corresponding
department via email.
Your review management gets organized
Our online reputation management system identifies the platforms that put you in the
limelight. Moreover, save and surf through your older reviews effortlessly using online
review software for your hotel.
Gets you more reviews on Trip Advisor
Boost hotel reputation management software is affiliated with Trip Advisor Review Express
program. Under this program, you can collect more reviews on Trip Advisor for free. So it’s
not just managing reviews, but also getting more reviews.
Conducts precise competitor analysis
This online hotel reputation management software also brings you your competitors’ ratings.
So you get to know the services and details that are being talked about. Moreover, you can
also compare your business authority among your competitors.
Performs sentimental analysis
To understand your guests’ attitude while dropping the review, the online hotel reputation
management software conducts sentimental analysis. Then you can get their actual opinion
about your services.
Makes your responses faster
Since you get all your reviews at one place, you can respond to them faster. Besides,
our reputation management software for hotels lets you save pre-drafted response templates.
So you can easily edit and use them whenever required.
Translates reviews in your language
Your global guests may drop reviews in their native language. In that case, this hotel
reputation management software translates those reviews in a language you understand.
Brings you detailed review reports
This hotel review management software gives you detailed performance insights of your
services in definite time duration through graphs and reports. So, you get a chance to
improve the services that are less favored.
It let’s you flaunt the best reviews
The online reputation management system will highlight your best reviews from all platforms
on your booking engine and hotel website. This compels your visitor to book with you. Besides
that, tweet those amazing reviews on your Twitter account using a review management system.